Floriditas: the case for the defence

File under: dining, Wellington

I've just received an email that must have reached half of Wellington by now, complaining of bad service at Floriditas in Cuba St. While the behaviour described in the email is clearly unacceptable, I have to admit that I'm incredulous, as it seems completely out of character.

I must have visted Floriditas at least 20 times in the last few months, on occasions ranging from a quick coffee to a full dinner for ten people, and the service has never been less than friendly and professional. Some of the younger staff are a little inexperienced, but they've always been cheery and welcoming.

It's a pity that one bad experience can spread so far while good impressions rarely have the same impact. So here's a bit of balance: Floriditas offer simple food based on fantastic ingredients, at incredibly reasonable prices, in a stylish atmosphere with courteous and efficient service.

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A quick update: I went there for dinner last night (for some delicious gnocchi with slow-cooked tomato sauce and fresh herbs) and the staff commented that it was their quietest night since opening. I asked whether they thought that it was due to the email, and while they hadn't seen the email, they remembered the incident when I described it. Not surprisingly, their recollection was rather different from the complainer (probably because the staff were sober). It's quite revealing that, apparently, some of the complainer's party came back afterwards and apologised to the staff about their friend's behaviour.

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And another update: I've just added a new post about the latest developments.